Return & Refund Policy
At Pakcarthub.com, we want our customers to have a smooth and satisfactory shopping experience. Please read our return and refund policy before placing an order.
1. Return Eligibility
You may request a return if:
- You received a damaged or defective product.
- You received the wrong product.
- The product received is significantly different from the product description.
The return request should be made within 3 days of receiving the order.
2. Conditions for Returns
To be eligible for a return:
- The product must be unused and in its original condition.
- Original packaging, tags, accessories, and other included items should be kept intact where applicable.
- You may be asked to provide clear photos or videos of the product and packaging.
- Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.
3. Non-Returnable Products
Some products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.
The return eligibility of a product may also be mentioned on its product page.
4. How to Request a Return
To request a return, contact us through WhatsApp or email and provide:
- Your name
- Order details
- Reason for the return
- Photos or videos of the product, if applicable
Our team will review your request and guide you through the return process.
5. Refunds
If your return is approved, we will review the returned product before processing the refund.
Depending on the situation, we may offer:
- A replacement product
- A refund
- Another suitable solution agreed with the customer
Refunds, where applicable, will be processed through the available payment method or another mutually agreed method.
6. Delivery Charges
If the return is due to a wrong, damaged, or defective product received from us, Pakcarthub may cover the applicable return delivery cost.
If a return is requested for another reason, the customer may be responsible for the return delivery charges.
7. Order Cancellation
You may contact us as soon as possible if you want to cancel an order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return policy may apply.
8. Exchange / Replacement
If you receive a damaged, defective, or incorrect product, we may offer a replacement subject to product availability.
If the same product is unavailable, we may offer a refund or another suitable solution.
9. Contact Us
For return, refund, exchange, or cancellation requests, please contact us:
Website: Pakcarthub.com
Email: pakcarthub@gmail.com
WhatsApp: 03166497008
Thank you for shopping with Pakcarthub.com.